These answers might save you a phone call
Anyone can apply for a humm90 Mastercard® as long as they are:
- 18+ years old
- Earn $25,000+ p.a.
- An Australian citizen or permanent resident of Australia
- Clear credit file
It is a period of time in which you do not have to pay any interest on your humm90 Mastercard purchase. This applies only to purchase where the offer is available, and not to other transactions. Interest is payable on any balance outstanding after the Interest Free Term at the Expired Promotional Rate applicable to your humm90 account and any other humm90 Mastercard transaction which does not have the benefit of the interest free offer.
Where a deferred payment period applies, you are not required to make repayments on your humm90 Mastercard purchase until the end of the deferred payment period. This applies only to purchase where the offer is available, and not to other transactions. Repayments for the deferred payment offer are only included in the calculation of the Minimum Monthly Payment after the deferred payment period expires.
We genuinely want to hear suggestions for improvement and be given the opportunity to resolve any situations, confusions or complaints that may arise. If your complaint is not resolved by the Customer Service Team, refer your complaint to our Customer Relations Complaints Team by calling 1300 858 608 9am-5pm, Monday-Friday or emailing [email protected]
If you are unhappy with the resolution of your complaint by our Customer Relations Complaints team, the Australian Financial Complaints Authority (“AFCA”) helps individuals and small business customers resolve problems and disputes with their financial service provider, and its use is free for individual customers. AFCA can be contacted online at www.afca.org.au via telephone at 1800 931 678 or in writing through GPO Box 3, Melbourne, VIC 3001 (Australia.
Using your humm90 Mastercard
If a card is issued on acceptance of your credit contract, it will take approximately 5 – 7 business days for your humm90 Mastercard to arrive.
Log in to my humm90 and activate your humm90 Mastercard online. Alternatively, simply call 1300 115 533.
Yes. You have a whole range of other offers and features available on your humm90 Mastercard, including:
Interest Free, Fixed Instalments and Deferred Payment offers: The next time you wish to shop and take advantage of a promotional offer at participating humm90 retailers, simply have your Customer ID handy, and present this to the sales consultant. Your Customer ID can be found on the back of you humm90 Mastercard. The store will help you process an additional promotional offer purchase. You just need to make sure you have available credit.
Everyday card transactions: For all other card purchases used anywhere where Mastercard is accepted, simply use your humm90 Mastercard to make your purchase to take advantage of up to 110 days Interest Free.
You can apply for a credit limit up to $50,000. Your eligibility for credit is subject to our lending criteria and a credit assessment.
Yes. Simply call 1300 115 533 and our Customer Service team will assist you with a credit limit increase application, subject to our eligibility criteria.
Yes. You can use your humm90 Mastercard to withdraw cash from your humm90 account at any ATM. Cash withdrawals do not qualify for up to 110 days Interest Free period or for any other Interest Free promotional period. Cash withdrawals attract interest at the Cash Advance Rate from the date of the transaction plus any cash advance fees.
The daily cash withdrawal limit is $1,000 cash per day.
No. Cash withdrawals will not affect any Interest Free Term or promotional purchase you may have made on your humm90 Mastercard.
Please immediately report your card as lost or stolen either by;
- Logging in to the humm90 Mastercard app or myhumm90 to place a temporary block on your card and reporting it as lost/stolen, preventing your card from being fraudulently used, or
- please call us immediately on 1300 115 533 (or +61 2 8905 2904 from overseas) to have our customer service team block your card and arrange replacement.
Card transactional issues
On rare occasions a merchant can accidently request authorisation more than once for a transaction. This does not mean you have been charged for the transaction more than once, but you may temporarily see the extra authorisation attempts on your account.
If you believe you may have been charged more than once, before lodging a dispute we request that you first;
• Wait for your next statement to verify you have been charged more than once, as your statement will only show completed transactions, or
• Contact our customer service team after 30 days if the additional pending transactions are still showing on your transaction list.
• If your statement or our customer service team confirm the duplicated transaction, you can raise a dispute by completing a ‘Notice of disputed transaction’ and returning it to [email protected].
If you have experienced an event at an ATM failing to disburse funds and the transaction is showing as successfully completed on your statement, you can raise a dispute by completing a ‘Notice of disputed transaction’ and returning it to [email protected]
Once received, our team will raise an investigation with the ATM Issuer to either confirm funds were disbursed or reverse the transaction on your account.
If you have not received goods/services purchased with your Humm90 Mastercard, we recommend reaching out to the merchant directly.
Under Mastercard Dispute Rules and Regulations, the card issuer must wait at least 30 days from the transaction date prior to lodging a dispute to reverse the transaction in question. This is to allow the merchant the opportunity to either fulfil their obligations to you as part of the transaction, or directly resolve your concerns.
If your matter wasn’t resolved by the merchant and 30 days have passed since date of transaction, you can raise a dispute by completing a ‘Notice of disputed transaction’ and returning it to [email protected]
As part of the dispute, you will be required to provide supporting documents showing you have attempted to resolve the matter directly with the merchant and detail the goods/services not received on the Transaction Dispute Form.
If you dispute relates to travel or accommodation services, you will additionally require the following, if applicable;
• Original booking confirmation
• Merchant’s cancellation Policy
• Travel itinerary
• Car rental agreement
• Copy of airline ticket/s.
If you have cancelled a Subscription or Membership (recurring payment) and have been debited again relating to the Subscription or Membership after the merchant confirmed cancellation, you can dispute the transaction by completing a ‘Notice of disputed transaction’ and returning it to [email protected].
As part of the dispute, you will need to provide supporting documents showing when the cancellation was confirmed by the merchant prior to the disputed transaction
I have recently obtained a copy of my personal Credit Report and noticed an unrecognised Enquiry or Account?
If you have any unrecognised Enquiries or Account Data on your personal Credit Reports, please email [email protected] for us to investigate.
To allow us to assist you promptly, please make sure to include all information relating to the Enquiry/Account, such as;
• Enquiry/Account Reference Number.
• Date of when the Credit Report was obtained.
• Credit Bureau that issued the Credit Report.
• Any other details you feel will be helpful.
I am not a humm90 customer but have received an email/letter or SMS relating to an account in my name?
If you aren’t a customer of humm90 and are receiving communications pertaining to accounts in your name, there are 2 possible causes for this situation;
- Fraudulent account in your name from Identity Theft, or
- Phishing/Scam attempts.
When another individual uses your personal identity details to obtain financial gain through deception.
Examples of how your identity can be compromised include;
• Theft of your postal mail.
• Unauthorised access to your email account.
• Fraud by a friend or family member with access to your personal belongings.
• Data breaches of businesses you deal with.
• Phishing/Scam communications. (Phone, Email, Mail or SMS)
Such communications are designed and written to look as though they come from legitimate businesses. They often contain a corporate logo and link to a fake copy of the website. Through this deception they trick people into giving out personal or banking details.
Action to take:
It is important to contact our fraud team at [email protected] promptly so we can determine if you are either a victim or Identity Theft or if the communication is a Phishing/Scam Attempt.
Please attach any copies of the suspicious communications and delete any/all copy of the suspicious communication on your end.
Protecting your account
If you receive any SMS prompts relating to resetting access to your humm90 online account that you didn’t request and have concerns your account security has been compromised, please call us immediately on 1300 115 533 (or +61 2 8905 2904 from overseas).
We will never contact you by email asking for your login details or humm90 card details, such emails are most likely phishing attempts and should be forwarded to [email protected] to be investigated.
To make sure you’re always accessing the humm90 website, and not a fraudulent website, please always;
- Type our address, humm90.com/au, directly into your web browser to get to access the account sign-in page.
- Never attempt to access your humm90 account by clicking on a link in an email or by typing in any other website address.
If you believe your account security has been compromised, please call us immediately on 1300 115 533 (or +61 2 8905 2904 from overseas).
There are two ways that you can make repayments to your humm90 Mastercard:
- Setting up a Direct Debit payment from your nominated bank account via my humm90 or,
- BPAY (Please note that there is a .95c payment handling fee)
The minimum payment for each statement period that you must pay is the greater of:
- 3.00% of the Eligible Unpaid Balance at the date of the statement; or
- $30.00. However, if the Eligible Unpaid Balance is less than $30.00, you must pay that amount in full.
You must also pay:
- overdue repayments plus the amount (if any) by which the Unpaid Balance exceeds your credit limit; and scheduled Instalment Repayments (if any) you have agreed with us at the times agreed with us.
Customers who pay out their account before the Interest Free period do not incur an early payment fee. It’s completely up to you if you want to pay the loan out sooner or later.
BPAY payments can be made through your financial institution to repay your humm90 account.
To make a payment via BPAY you will need the following information;
- humm90 BPAY Biller Code: 287714
- Reference Number: You can find your unique Reference Number in the ‘Payments’ section in your myhumm90 account or on the second page of your statement.
*Please note all BPAY payments will incur a 0.95c payment handling fee.
To set up a reoccurring Direct Debit you will need to complete the Direct Debit Request form. You will be able to set up either:
• A minimum monthly payment; or
• A fixed monthly payment
Please note that Direct Debits can only be set up on a monthly basis. Payments will only be taken on the due date of the account.
Yes. If you make a one-time payment your reoccurring Direct Debit payment will still be taken. Once you have set up a reoccurring Direct Debit, this will automatically be taken monthly.
humm90WRAPs allow you to convert purchases of $250 or more to your choice of 3 Interest Free Instalment Plans. You will be able to pay of big ticket purchases in monthly instalments at 0% p.a. interest for a small establishment fee.
By logging into your my humm90 account you will be able to convert eligible humm90 Mastercard purchases of $250 or more to a humm90WRAP.
As you scroll through your recent transactions, any transaction of $250 or more will have the option to ‘Convert to humm90WRAP’. Please note, that you can only convert up to 80% of your credit limit on instalment plans.
The table below summarises the establishment fees:
|9 months||3% of the purchase price|
|12 months||4% of the purchase price|
|15 months||5% of the purchase price|
A humm90WRAP can be created within 30 days of making your eligible purchase. You cannot convert any other transactions onto a humm90WRAP that are older than 30 days.
Any amounts collected by direct debit will be debited from your nominated account on a monthly basis. The amount debited will depend on what you have authorised us to debit. Either a fixed amount you choose, or the minimum monthly payment. A minimum monthly payment that is due will include the instalment amount. However, a fixed amount you select may or may not include the instalment amount. You will need to confirm this. All amounts paid via direct debit will be debited on the payment due date only.
A humm90WRAP can be cancelled at any time by calling us on 1300 115 533. Cancellation can take up to 5 business days.
If your humm90WRAP is cancelled, any remaining balance under a cancelled humm90WRAP will be converted back to a standard Transaction and the annual percentage rate applicable to that cancelled amount will be the Card Purchase Rate.
If you fail to pay all or part of a monthly Instalment Repayment, that amount:
a. will be overdue
b. will not form part of the humm90WRAP or humm90WRAP Remaining Balance;
c. will form part of the Unpaid Balance; and
d. interest (calculated at the Card Purchase Rate) will apply to the overdue amount. It will be debited to your humm90 Account on that overdue amount from the time it becomes overdue in accordance with the Conditions of Use.
No, once your account is placed under hardship you will not be able to continue to make purchases. This is for your financial security, preventing your account from falling further into hardship.
No, when we place your account under hardship, we will not default or make any comments on your credit file.
If in four months’ time you find that your situation hasn’t changed or hasn’t improved to a point where you’re able to continue repayments, your account will be reassessed for the best option moving forward.
Yes, reduction of repayments is one available option to assist during financial hardship.
If the unexpected happens and you’re having any concerns or difficulties in making your minimum monthly repayments or immediately paying any overdue amounts, please call us immediately on 1300 115 533 and select prompt 1. We can help with guidance and support.