Why do I have a duplicate transaction?

On rare occasions a merchant can accidently request authorisation more than once for a transaction. This does not mean you have been charged for the transaction more than once, but you may temporarily see the extra authorisation attempts on your account.

If you believe you may have been charged more than once, before lodging a dispute we request that you first;

• Wait for your next statement to verify you have been charged more than once, as your statement will only show completed transactions, or
• Contact our customer service team after 30 days if the additional pending transactions are still showing on your transaction list.
• If your statement or our customer service team confirm the duplicated transaction, you can raise a dispute by completing a ‘Notice of disputed transaction’ and returning it to [email protected].