CLOSE YOUR ACCOUNT

Step 1: Cancel all direct debits and automated repayments made to your humm90 account. Step 2: Check my Account and ensure there are no pending transactions. If pending transactions are present, you will need to contact the merchant. Step 3: Destroy your card and any additional cards linked to your humm90 account. Step 4: Complete our Online Closure Request form or request closure in the customer portal (My Account) or the mobile app. If you have a balance owing on your account, we will send you a payout quote within five business days. Where there is no balance owing, we will close the account within five business days and send you confirmation. Please Note:

• Accounts can only be closed by the Primary Cardholder or their legal Power of Attorney.
• If you have an active Long Term Interest Free plan, we will be in contact to cancel this and confirm the payout quote amount.
• You will keep access to the humm90 mobile app and online portal in case you need to access any statements.
• If you have a credit balance and we have your bank account details, we will automatically issue a credit balance refund.

Reach out to us using live chat. One of our Customer Service team members will be able to resolve this for you.

If you have a credit balance, please reach out to us.

A credit balance could still be showing on your humm90 account because:

1. You overpaid your owing balance; or
2. You forgot to cancel an automatic repayment to your humm90 account.

1. Accrued interest or fees were applied to your humm90 account.
2. There were unprocessed transactions or a direct debit that hasn’t been cancelled by you.
3. You didn’t pay the outstanding balance including pending transactions, unpaid balances, any interest accruing from your previous statement and any applicable account fees (known as a Payout quote).

You can submit an Online Closure Request form or close your account via customer portal (My Account) or the mobile app. We will then calculate a Payout quote and send it to you by email. The payout quote will include your outstanding balance and any interest and fees accrued.