HUMM90 HELP & Support
Dispute a transaction
humm90 interest free card

What should I do if the merchant has agreed to process a refund that is not under an Instalment Plan but I still haven’t received the refund?

If you have not received a refund as agreed with a merchant, we recommend reaching out to the merchant directly since they may have their own timeframe for processing refunds.

If the merchant hasn’t been able to resolve your concern and 15 days have passed since the date the merchant agreed to the refund, you can raise a dispute by completing a Notice of Disputed Transaction.

As part of dispute resolution, you are required to provide supporting documents showing the merchant agreed to the refund.

^Up to 110 days interest free on humm90 Mastercard purchases (excluding cash advances) when you meet the Interest Free Criteria. You must pay at least the ‘Alternative amount to avoid interest’ on each monthly statement, by the statement due date. Any outstanding balance after the Interest Free Period reverts to the humm90 Purchase Rate.