What should I do if the merchant has agreed to process a refund that is not under an Instalment Plan but I still haven’t received the refund?

If you have not received a refund as agreed with a merchant, we recommend reaching out to the merchant directly since they may have their own timeframe for processing refunds.

If the merchant hasn’t been able to resolve your concern and 15 days have passed since the date the merchant agreed to the refund, you can raise a dispute by completing a Notice of Disputed Transaction.

As part of dispute resolution, you are required to provide supporting documents showing the merchant agreed to the refund.