STAY SAFE
FROM SCAMS

Please remain vigilant of suspicious emails, texts or messages and take steps to protect your account.

safety lock
Scams can happen to anyone, and we want to keep you safe.
Online crime is increasing. We encourage our customers to remain vigilant of suspicious and unsolicited emails, phone calls or text messages and to be on the look out for any unexpected transactions.
  • If you receive a suspicious or unsolicited email, alert or text message do not respond, delete it and do not click on any links.
  • Spelling mistakes, a sense of urgency or unknown domain names are potential signs that something is suspicious.
  • If in doubt, report it.
  • To check whether a link is suspicious, type the website address into your web browser directly or use your mouse to hover over the link without clicking so you can see if the website address is consistent with the email you received.
  • We will never request your credit card number, pin number, CVC, one time code or access to your device over the phone or in an email.
  • Our automated calling service will confirm your customer ID, our telephone number and our hours of operation during the call. We would not ask you to dial 1 to speak with an operator or anything similar. If you receive a suspicious call, hang-up immediately.
  • Stay on top of current scams by visiting Scam watch website at scamwatch.gov.au
A simple password like ‘Password123’ is considered weak as it can be easily guessed by unauthorised third parties and increases the risk of your account being hacked. A strong password is critical for online security and to help protect your personal information.
Consider this when you are setting a new password:
  • Don’t use the same password twice; make every online account unique.
  • Ensure your password length is at least 12 characters.
  • Tip: Use a ‘passphrase’ (a combination of three or four random words) which is easier to remember but hard to guess
  • Don’t use personal information to create your passwords. Finding personal information online is easy, especially if you use social media.
  • Keep your passwords safe. If you struggle to remember your passwords, try using a password manager.
  • Change your passwords regularly.
  • If you believe your password has been compromised or leaked, immediately reset your password.
Remember: the disclosure of your personal, account and card information may result in a breach of our Product Terms and Conditions and we cannot be responsible if it results in a loss of money.
Our Security and Fraud Teams work around-the-clock to monitor and protect our customers.
Please get in touch with us immediately to report any suspicious or concerning activity in relation to the security of your account.

STAY SAFE FROM SCAMS

Online crime increases over the holidays. Always remain vigilant of suspicious and unsolicited emails, phone calls and text messages. Scams can happen to anyone and we want to keep you safe.
Phishing scams – a fraudulent attempt to get sensitive information – are very common and can result in the loss of your personal data and/or your money. Protect yourself and your family by remembering these things:
  • If you have any doubts about a link you have been sent, type the website address into your web browser directly or use your mouse to hover over a link without clicking. This will let you see if the website address is relevant to the email you received.
  • Our automated calling service will confirm your customer ID, our telephone number and our hours of operation during the call. We would not ask you to dial 1 to speak with an operator or anything similar. If you receive a suspicious call, please hang-up immediately.
  • If you receive a suspicious email or text message delete it and do not click on any links.
  • We will never request your password, pin number, credit card number, CVC number, or access to your device in an email.
A simple password like ‘Password123’ greatly increases your risk of having an account hacked. A strong password is critical for online security and to help protect your personal information.
Consider the below when you create a new password:
  • Don’t use the same password twice; make every online account unique.
  • Ensure your password length is at least 12 characters.
    Tip: Use a ‘passphrase’ (a combination of three or four random words) which is easier to remember but hard to guess
  • Don’t use personal information to create your passwords. Finding personal information online is easy, especially if you use social media.
  • Keep your passwords safe. If you struggle to remember your passwords, try using a password manager.
  • Change your password immediately if it has been compromised or leaked.
Follow the link below to find out more on password security: https://www.cert.govt.nz/individuals/guides/how-to-create-a-good-password/
Remember, the disclosure of your personal information is a breach of our Product Terms and Conditions and we cannot be responsible if it results in a loss of money.
If you are ever in doubt, please contact us. We are here to help you.

INFORMATION TO KEEP YOU SAFE

Following the recent Optus data breach, we want to reassure you that our Security and Fraud Teams have heightened monitoring to further protect our humm90 customers. This includes implementing additional steps to verify customers’ identities.

We encourage our humm90 customers to remain vigilant and report any suspicious activity to us immediately.

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TIPS ON STAYING CYBER SAFE

  • Be on alert for suspicious activity such as unexpected transactions or alerts.
  • Look out for unusual or unexpected communications including emails, SMS, phone-calls or messages on social media, particularly those requesting account information or passwords. Spelling mistakes, a sense of urgency or unknown domain names are other signs that something is suspicious. If in doubt, report it. A reminder that we would never ask for your account details or passwords via email or SMS.
  • Don’t click on suspicious links. Always inspect links before opening them to make sure the destination domain name matches the real one of the business or organisation, in our case humm90.com/au.
  • Stay on top of current scams by visiting the Australian Government at www.cyber.gov.au.

WE’RE HERE TO HELP WITH ANY SECURITY CONCERNS

If you ever think you may have been exposed to fraud or clicked on a suspicious link unintentionally, you can visit the contact us page our website.

We also recommend that you block suspicious numbers and change your humm90 password if this occurs.